Absolutely! Our customer service representatives are standing by and ready to take your order. Call 201.444.3655 (DOLL) or toll-free 800.336.3655, Monday thru Friday from 9:30 AM to 6:00 PM Eastern.
Yes. Please allow an additional 7–15 days for bank clearance before your order ships.
We do. Payment must be in U.S. funds only (no Canadian currency). Standard shipping charges don't apply to foreign orders — charges will be added to your invoice, so please approximate and add them to your payment. Let us know if you'd like shipment by air or by sea; if not specified, we ship by sea.
Yes — enjoy $10 off orders of $150 or more with code DOLL10. Many of our doll stands are also available in boxes of 12 at a savings.
Shipping is based on your location and the weight of your package, and the cart shows the amount at checkout. If actual charges turn out to be less, we adjust your total down when we process your order. For orders over $300 or unusually large or heavy packages, additional charges may be added to your invoice.
Within the U.S., items ship via US Postal Service, UPS or FedEx. We deliver by U.P.S. except where parcel post is necessary or requested. Alaska and Hawaii shipments go parcel post unless U.P.S. is requested (additional charge). Canadian shipments run slightly higher.
Inspect your package when it arrives. If it appears mishandled and your merchandise is damaged, file a claim with the shipper (USPS or UPS) immediately and contact our customer service department — we'll help get it resolved quickly.
If you're not completely satisfied, we'll happily issue a refund, exchange or credit for items returned within 30 days. Merchandise must be in the same condition as received and resalable, and there is a 20% restocking fee, no exceptions. Please enclose a copy of your invoice and an itemized list with your instructions.
Books and patterns cannot be returned — no exceptions, so please select carefully. Items specially cut or ordered for you, such as hat straw and stringing cord, are also not returnable.
We process returns as quickly as possible, but please allow 4–6 weeks to receive your refund. Credit card purchases can only be credited back to the same card.
Measure around her head with a soft tape measure — across the forehead, above the ears, and around the back — then match the measurement on our Size Guides page.
Match your doll's height to the chart on our Size Guides page. For chubby or soft-body dolls, check the waist measurement column too.
We don't do the repairs ourselves — we supply everything you need to do them at home, from our famous Instant Grrrip Glue to Twin Pines cleaners and replacement parts. Not sure what your doll needs? Send us a photo and we can usually point you to exactly the right product.
Very likely! We carry far more than what's shown online, and if it belongs on, in, or near a doll, we probably have it or know where to find it. Contact us and we'll track it down together.
